Jump to: Terms of Use · Privacy Policy
Dementia Planner is made and operated by The Sandwich Club LLC ("The Sandwich Club", "we", "us" or "our"), the company behind The Sandwich Club community. The two products share one account: if you create a Dementia Planner account, that same email and password (or Google sign-in) also works on The Sandwich Club, and vice versa.
Last Updated: August 11, 2026
These Terms of Use (as amended from time to time, "DP Terms") govern your use of the Dementia Planner website, products and services (the "DP Services"). Each time you access or use the DP Services, you agree to be bound by these Terms. If you do not agree to be bound by all of these Terms, you may not access or use the DP Services. Dementia Planner and The Sandwich Club use a single shared account. Creating an account on either product creates your account for both. The Sandwich Club Terms of Use and Privacy Policy (available at thesandwichclub.com/legal) will continue to govern your use of The Sandwich Club platform and any Services, as defined in The Sandwich Club's Terms of Use, the "Services"). These Terms are additional terms that apply to your use of Dementia Planner. If these Terms conflict with The Sandwich Club Terms of Use with respect to Dementia Planner, these Terms control.
When you access or use The Sandwich Club or use the Services, you agree to be bound by the Terms of Use and Privacy Policy for The Sandwich Club, including agreeing to not engage in misinformation, racist behavior, discrimination or personal attacks, including against sexual orientation, gender identity, religion, beliefs, or caregiving style.
THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER.
The DP Services may offer health and caregiving related information designed only for non-commercial, informational purposes and for no other purpose. YOU SHOULD NOT RELY ON ANY INFORMATION PROVIDED BY THE DP SERVICES AS A SUBSTITUTE FOR, NOR DOES IT REPLACE, PROFESSIONAL MEDICAL, LEGAL, FINANCIAL OR TAX ADVICE, DIAGNOSIS OR TREATMENT. IF YOU HAVE ANY CONCERNS OR QUESTIONS ABOUT YOUR HEALTH OR THE HEALTH OF ANOTHER PERSON OR THE CONTENT OF THE DP SERVICES, YOU SHOULD ALWAYS CONSULT WITH A PHYSICIAN OR OTHER HEALTH-CARE PROFESSIONAL. QUESTIONS ABOUT LEGAL DOCUMENTS, GOVERNMENT BENEFITS, INSURANCE OR FINANCES SHOULD BE DIRECTED TO A QUALIFIED ATTORNEY, FINANCIAL PROFESSIONAL OR THE RELEVANT AGENCY. DO NOT DISREGARD, AVOID OR DELAY OBTAINING MEDICAL OR HEALTH RELATED ADVICE FROM A HEALTH-CARE PROFESSIONAL BECAUSE OF SOMETHING YOU MAY HAVE READ ON OR THROUGH THE DP SERVICES. THE USE OF ANY INFORMATION PROVIDED ON OR THROUGH THE DP SERVICES IS SOLELY AT YOUR OWN RISK. Nothing stated or posted on or available through any DP Services is intended to be, and must not be taken to be, the practice of medicine, law, accounting or counseling care. Developments in medical and legal research may impact the health, fitness, nutrition and other medical care or caregiving topics discussed on or through the DP Services and no assurance can be given that the information contained in the DP Services will always include the most recent findings or developments with respect to the particular material. We do not recommend or endorse any specific tests, physicians, attorneys, financial professionals, clinics, procedures, opinions, products or any other information (the "Specified Information") that may appear on the DP Services. If you rely on any of Specified Information provided by the DP Services or our employees, you do so solely at your own risk.
Some parts of the DP Services use artificial intelligence to suggest tasks or updates to your care plan based on text you write. AI-generated suggestions can be incomplete, outdated or wrong. They are informational starting points, not professional advice, and you are responsible for evaluating them before acting on them. Section 1 applies fully to AI-generated content. See the Privacy Policy below for how text you submit to AI features is processed.
You agree to abide by all applicable local, state, national, and international laws and regulations, with respect to your use of the DP Services. You also acknowledge and agree that your use of the Internet and access to the DP Services is solely at your own risk. You should also understand that the confidentiality of any communication or material transmitted to/from the DP Services over the Internet or other form of global communication network cannot be guaranteed. Accordingly, The Sandwich Club is not responsible for the security of any information transmitted to or from the DP Services. The Sandwich Club reserves the right to prohibit or terminate use of or access to the DP Services at any time, without notice, for any reason whatsoever.
These Terms provide you a personal, revocable, limited, non-exclusive, royalty-free, non-transferable license to use the DP Services conditioned on your continued compliance with these Terms. You may print and download materials and information from the DP Services solely for your personal use, provided that all hard copies contain all copyright and other applicable notices contained in such materials and information. We and our licensors own all right, title and interest in and to the DP Services including all related intellectual property rights. All of our rights not expressly granted by us to you pursuant to these Terms are retained by us or our licensors.
You own the content you put into the DP Services — your onboarding answers, your care plan, tasks you write, and text you submit to AI features (collectively, "Your Content"). You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process and display Your Content solely as needed to operate, provide, secure and improve the DP Services and any of the Services. This license ends when Your Content is deleted from the DP Services, except for copies retained as described in the Privacy Policy. You represent that you have the right to provide any information you submit about another person, such as the person you care for.
The DP Services may be made available via registration, a signed agreement, an order form or via account sign-up and may be made available for a fee or at no fee. If you enter into a signed agreement with us (including via electronic submission or payment), in the event of any conflict between the terms of the signed agreement and these Terms, the terms of the signed agreement will prevail with respect to the term in conflict. Please note that if any DP Services are provided for free, including reports, information or other content, such DP Services are provided for internal business or personal purposes only and are not provided for commercial purposes. You are not permitted to commercialize or monetize any DP Services in any way without our express prior written consent.
Further, if any DP Services are provided for free, we reserve the right to make those DP Services, updates, upgrades, new versions, or other products that incorporate those DP Services (collectively, "Future Products") available for a fee, and we will have no obligation to provide Future Products to you for free. Future Products may also be subject to separate fees and/or agreements for such Future Products. You acknowledge that you are responsible for all fees and expenses related to accessing or using the DP Services.
The DP Services are not intended for children under the age of 13 (or applicable age of maturity in your country), and children under 13 (or applicable age of maturity in your country) should not use the DP Services. You acknowledge and agree that the DP Services contain proprietary and confidential information that is protected by applicable intellectual property and other laws and are the sole property of The Sandwich Club or our content providers. Unless otherwise specified in writing, the DP Services are for your personal and non-commercial use. In connection with your use of the DP Services, you acknowledge and agree that you will not:
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, COPYING OR REPRODUCING ANY DP SERVICES, PROGRAMS, PRODUCTS, INFORMATION OR MATERIALS PROVIDED BY THE SANDWICH CLUB TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED.
If any of the DP Services require you to open an account, you must complete the registration process by providing The Sandwich Club with current, complete and accurate information, as prompted by the applicable registration form. You acknowledge that by providing any information to The Sandwich Club which is untrue, inaccurate, not current or incomplete, The Sandwich Club reserves the right to terminate your access and use of the DP Services. As part of the registration process, you will be asked to select a username and password. You are entirely responsible for maintaining the security and confidentiality of your account and password. FURTHERMORE, YOU ARE ENTIRELY RESPONSIBLE FOR ANY AND ALL ACTIVITIES AND CONDUCT, WHETHER BY YOU OR ANYONE ELSE, THAT ARE CONDUCTED THROUGH YOUR ACCOUNT. You agree to notify The Sandwich Club immediately of any unauthorized use of your account or any other breach of security. The Sandwich Club will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. You may be held liable for any losses incurred by The Sandwich Club or another party due to someone else using your account or password.
As mentioned above, Dementia Planner and The Sandwich Club use a single shared account. Creating an account on either product creates your account for both, and signing out of one signs you out of both.
There may be some links on the DP Services that will let you leave the DP Services you are accessing in order to access a third party site (the "Third-Party Sites"). The Sandwich Club provides these links as a convenience, but we neither control nor endorse these Third-Party Sites, nor has The Sandwich Club reviewed or approved the content which appears on the Third-Party Sites. In addition, neither The Sandwich Club nor any of its affiliates has control over the manner in which any of the Third Party Sites uses the information you provide to such Third Party Sites. The Sandwich Club is not responsible for the legality, accuracy or appropriateness of any content, advertising, products, services or other materials on or available from any Third-Party Sites. You acknowledge and agree that The Sandwich Club shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any of the links, content, goods or services available on or through the Third-Party Sites.
Your participation, correspondence or business dealings with any third party found on or through our DP Services, including, without limitation, advertisers and other users, regarding payment and delivery of specific goods and services, and any other terms, conditions, representations or warranties associated with such dealings, are solely between you and such third party. You agree that The Sandwich Club shall not be responsible or liable for any loss, damage, or other matters of any sort incurred as the result of such dealings.
The Sandwich Club's privacy statement with respect to the collection and use of your personally identifiable information for Dementia Planner is set forth below on this page and is incorporated by reference into these Terms. BY ACCESSING THE DP SERVICES, YOU AGREE THAT YOU ARE ACCEPTING OUR PRIVACY STATEMENT.
THE DP SERVICES, AND ANY CONTENT, TOOLS, PRODUCTS OR DP SERVICES DISPLAYED, ACCESSED OR OBTAINED ON OR THROUGH THE DP SERVICES ARE PROVIDED "AS IS", "AS AVAILABLE", AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE SANDWICH CLUB AND OUR AFFILIATES, SUPPLIERS, REPRESENTATIVES, AND AGENTS DO NOT WARRANT AND EXPRESSLY DISCLAIM THAT: (i) YOUR USE OF THE DP SERVICES AND ACCESS TO AND USE OF ALL OF THE TOOLS AND FEATURES THEREON WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE; (ii) THAT ANY INFORMATION OBTAINED THEREIN, INCLUDING AI-GENERATED SUGGESTIONS, IS ACCURATE, RELIABLE OR COMPLETE; (iii) THAT DEFECTS WILL BE CORRECTED; OR (iv) THAT ANY SOFTWARE, DP SERVICES, SITES OR SERVER(S) ON WHICH THE DP SERVICES ARE HOSTED ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THE DP SERVICES AND ANY INFORMATION OR MATERIALS PROVIDED ON OR THROUGH THE DP SERVICES ARE ENTIRELY AT YOUR OWN RISK. WE MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE PRODUCTS OR DP SERVICES SOLD OR ADVERTISED HEREIN OR ABOUT THE SATISFACTION OF GOVERNMENT REGULATIONS REQUIRING DISCLOSURE OF INFORMATION ON PRESCRIPTION DRUG PRODUCTS WITH REGARD TO THE CONTENT CONTAINED ON OR THROUGH THE DP SERVICES. WE MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY TREATMENT, GUIDANCE, HOME REMEDIES, ACTION OR APPLICATION OF MEDICINE, OR THE INFORMATION OFFERED OR PROVIDED WITHIN OR THROUGH THE DP SERVICES.
NEITHER THE SANDWICH CLUB NOR ITS AFFILIATES AND EACH OF THEIR DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, REPRESENTATIVES OR SPONSORS ARE RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY OR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO (i) THE USE OF OR INABILITY TO USE THE DP SERVICES; (ii) ANY CONTENT CONTAINED ON THE DP SERVICES; (iii) STATEMENTS OR CONDUCT POSTED OR MADE PUBLICLY AVAILABLE ON THE DP SERVICES; (iv) ANY PRODUCT OR SERVICE PURCHASED OR OBTAINED THROUGH THE DP SERVICES; (v) ANY ACTION TAKEN IN RESPONSE TO OR AS A RESULT OF ANY INFORMATION AVAILABLE ON THE DP SERVICES; (vi) ANY DAMAGE CAUSED BY LOSS OF ACCESS TO, DELETION OF, FAILURE TO STORE, FAILURE TO BACK UP, OR ALTERATION OF ANY CONTENT ON THE DP SERVICES; OR (vii) ANY OTHER MATTER RELATING TO THE DP SERVICES. IN NO EVENT SHALL THE TOTAL LIABILITY OF THE SANDWICH CLUB TO YOU FOR ANY AND ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR USING ANY OF THE DP SERVICES. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.
You agree to indemnify, defend and hold The Sandwich Club and its subsidiaries, affiliates, officers, directors, agents, co-branders or other partners, employees and representatives harmless from and against any and all claims, actions, suits, proceedings, demands, damages, losses, costs or expenses (including reasonable attorneys' fees and disbursements) which arise directly or indirectly out of or from (i) your breach of these Terms; (ii) any allegation that any content or information you submit infringes or otherwise violates the copyright, trade secret, trademark or other intellectual property rights of a third party; and (iii) your access or use of the DP Services.
You agree that The Sandwich Club, in its sole discretion, may terminate your password, account (in whole or in part) or use of the DP Services, and remove and discard any content within the DP Services, at any time and for any reason. You agree that any actions taken under this Section may be effective without prior notice to you. If any fees remain due for your use of the DP Services, you will remain responsible for payment of all fees for the DP Services provided through the termination date or, if applicable, covering the remainder of then-current term of the DP Services after the effective termination date, including any applicable interest. Fees are non-refundable and non-cancelable based on the DP Services for which you subscribed or ordered. Because your account is shared across our products, closing your account entirely also closes your access to The Sandwich Club; we can instead end your access to Dementia Planner alone on written request.
These Terms and the relationship between you and The Sandwich Club shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. You and The Sandwich Club irrevocably agree to submit to the personal and exclusive jurisdiction of the federal and state courts located within the county of San Francisco, in the State of California, and waive any jurisdictional, venue or inconvenient forum objections to such courts.
READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES THE PARTIES TO ARBITRATE THEIR DISPUTES AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US. This section 15 (the "Arbitration Agreement") applies to and governs any dispute, controversy, or claim between you and us that arises out of or relates to, directly or indirectly: (i) these Terms, including the formation, existence, breach, termination, enforcement, interpretation, validity, or enforceability thereof; (ii) access to or use of the DP Services, including receipt of any advertising, marketing, or other communications from us; (iii) any transactions through, by, or using the DP Services; or (iv) any other aspect of your relationship or transactions with us, directly or indirectly, as a user or consumer ("Claim" or collectively, "Claims"). The Arbitration Agreement shall apply, without limitation, to all Claims that arose or were asserted before or after your consent to these Terms.
If you are a new user, you can reject and opt-out of this Arbitration Agreement within thirty (30) days of accepting these Terms by emailing us at legal@thesandwichclub.com with your first and last name and stating your intent to opt-out of the Arbitration Agreement. Opting out of this Arbitration Agreement does not affect the binding nature of any other part of these Terms, including the provisions regarding controlling law or in which courts any disputes must be brought.
For any Claim, you agree to first contact us at legal@thesandwichclub.com and attempt to resolve the dispute with us informally. In the unlikely event that we have not been able to resolve a Claim after sixty (60) days, we each agree to resolve any Claim through binding arbitration by JAMS, under the Optional Expedited Arbitration Procedures then in effect for JAMS (the "Rules"), except as provided herein. JAMS may be contacted at www.jamsadr.com, where the Rules are available. In the event of any conflict between the Rules and this Arbitration Agreement, the Arbitration Agreement shall control. The arbitration will be conducted in the U.S. county where you live or New York, New York, unless you and we agree otherwise. If you are using the DP Services for commercial purposes, each party will be responsible for paying any JAMS filing, administrative and arbitrator fees in accordance with JAMS rules, and the award rendered by the arbitrator will include costs of arbitration, reasonable attorneys' fees and reasonable costs for expert and other witnesses. If you are an individual using the DP Services for non-commercial purposes: (a) JAMS may require you to pay a fee for the initiation of your case, unless you apply for and successfully obtain a fee waiver from JAMS; (b) the award rendered by the arbitrator may include your costs of arbitration, your reasonable attorney's fees, and your reasonable costs for expert and other witnesses; and (c) you may sue in a small claims court of competent jurisdiction without first engaging in arbitration, but this does not absolve you of your commitment to engage in the informal dispute resolution process. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. You and we agree that the arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any disputes relating to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement, including any claim that all or any part of this Arbitration Agreement is void or voidable. The arbitrator shall also be responsible for determining all threshold arbitrability issues, including issues relating to whether these Terms, or any provision of these Terms, is unconscionable or illusory or any defense to arbitration, including waiver, delay, laches, unconscionability, or estoppel.
NOTHING IN THIS SECTION WILL BE DEEMED AS PREVENTING US FROM SEEKING INJUNCTIVE OR OTHER EQUITABLE RELIEF FROM THE COURTS AS NECESSARY TO PREVENT THE ACTUAL OR THREATENED INFRINGEMENT, MISAPPROPRIATION, OR VIOLATION OF OUR DATA SECURITY, INTELLECTUAL PROPERTY, OR OTHER PROPRIETARY RIGHTS; OR PREVENTING YOU FROM ASSERTING CLAIMS IN SMALL CLAIMS COURT, IF YOUR CLAIMS QUALIFY AND SO LONG AS THE MATTER REMAINS IN SUCH COURT AND ADVANCES ON ONLY AN INDIVIDUAL (NON-CLASS, NON-COLLECTIVE, AND NON-REPRESENTATIVE) BASIS.
IF THIS ARBITRATION AGREEMENT IS FOUND TO BE VOID, UNENFORCEABLE, OR UNLAWFUL, IN WHOLE OR IN PART, THE VOID, UNENFORCEABLE, OR UNLAWFUL PROVISION, IN WHOLE OR IN PART, SHALL BE SEVERED. SEVERANCE OF THE VOID, UNENFORCEABLE, OR UNLAWFUL PROVISION, IN WHOLE OR IN PART, SHALL HAVE NO IMPACT ON THE REMAINING PROVISIONS OF THE ARBITRATION AGREEMENT, WHICH SHALL REMAIN IN FORCE, OR THE PARTIES' ABILITY TO COMPEL ARBITRATION OF ANY REMAINING CLAIMS ON AN INDIVIDUAL BASIS PURSUANT TO THE ARBITRATION AGREEMENT. NOTWITHSTANDING THE FOREGOING, IF THE CLASS ACTION/JURY TRIAL WAIVER IS FOUND TO BE VOID, UNENFORCEABLE, OR UNLAWFUL, IN WHOLE OR IN PART, BECAUSE IT WOULD PREVENT YOU FROM SEEKING PUBLIC INJUNCTIVE RELIEF, THEN ANY DISPUTE REGARDING THE ENTITLEMENT TO SUCH RELIEF (AND ONLY THAT RELIEF) MUST BE SEVERED FROM ARBITRATION AND MAY BE LITIGATED IN A CIVIL COURT OF COMPETENT JURISDICTION. ALL OTHER CLAIMS FOR RELIEF SUBJECT TO ARBITRATION UNDER THIS ARBITRATION AGREEMENT SHALL BE ARBITRATED UNDER ITS TERMS, AND THE PARTIES AGREE THAT LITIGATION OF ANY DISPUTE REGARDING THE ENTITLEMENT TO PUBLIC INJUNCTIVE RELIEF SHALL BE STAYED PENDING THE OUTCOME OF ANY INDIVIDUAL CLAIMS IN ARBITRATION.
WITH RESPECT TO ALL PERSONS AND ENTITIES, REGARDLESS OF WHETHER THEY HAVE OBTAINED OR USED THE DP SERVICES FOR PERSONAL, COMMERCIAL, OR OTHER PURPOSES, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS. YOU AND WE AGREE THAT THE ARBITRATOR MAY AWARD RELIEF ONLY TO AN INDIVIDUAL CLAIMANT AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF ON INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED MAY NOT AFFECT OTHER USERS. YOU AND WE AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING.
We welcome your feedback. If you provide recommendations, suggestions, improvements or other feedback (collectively, "Feedback"), you agree that we will have a license and royalty-free fee, worldwide perpetual and irrevocable right to use and incorporate such Feedback into the DP Services without restriction and without any obligation or compensation to you or any third party.
International Users. The DP Services are intended only for visitors located and residing within the United States. We make no representation that the DP Services are appropriate or available for use outside of the United States. Access to the DP Services from countries or territories or by individuals where such access is illegal is strictly prohibited.
Revisions to the Terms. We may revise the Terms from time to time in our sole discretion. The current version of the Terms will be posted on this page, so please check back regularly. By continuing to use the DP Services after revisions become effective, you are agreeing to the revised Terms. If you do not agree to the revised Terms, please cease use of the DP Services.
Notices. Except as otherwise set forth herein, all notices under these Terms will be by email or provided by us by way of the DP Services. All notices to us should be sent to legal@thesandwichclub.com or any other notice method provided to you by us. Notices will be deemed to have been duly given the same day in the case of notices provided by us by way of email or the DP Services.
Waiver and Severability. The failure of The Sandwich Club or any of its affiliates to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be unlawful, void or for any reason unenforceable, then that provision shall be deemed severed herefrom and shall not affect the validity and enforceability of any remaining provisions.
Successors and Assigns. We may perform any of our obligations or exercise any of our rights under these Terms through one or more of our corporate affiliates (including any entity that directly or indirectly controls, is controlled by or is under common control with us). If The Sandwich Club, its equity or its assets are acquired by another entity, that entity will assume our rights and obligations as described in these Terms. You may not assign your rights or obligations under these Terms, by operation of law or otherwise, without our prior written consent.
No Third-Party Beneficiary. No person other than the parties hereto will be entitled to any of the benefits of these Terms or be deemed to acquire any rights hereunder.
Export Compliance. The DP Services may be subject to export laws and regulations of the United States and other jurisdictions. You represent that you are not named on any U.S. government denied-party list. You shall not use the DP Services in violation of any U.S. export law or regulation.
Force Majeure. Neither party shall be liable under these Terms by reason of any failure or delay in the performance of its obligations hereunder on account of strikes, shortages, riots, insurrection, fires, flood, storm, explosions, acts of God, war, governmental action, labor conditions, earthquakes, material shortages, pandemic, or any other cause beyond the reasonable control of such party; provided, that: (i) the party affected by such force majeure event, as soon as reasonably practicable after obtaining knowledge of the occurrence of such event, gives the other prompt notice describing the event; (ii) the suspension of or extension of time for performance is of no greater scope and of no longer duration than is required by the force majeure event; and (iii) the party affected by such force majeure event uses all reasonable efforts to mitigate or remedy its inability to perform as soon as reasonably possible.
Notice to California Residents. If you are a California resident, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint regarding the DP Services or to receive further information regarding use of the DP Services.
Entire Agreement. These Terms, together with The Sandwich Club Terms of Use and the applicable Privacy Policies for Dementia Planner and The Sandwich Club, where applicable, set forth the entire and final agreement between the parties and supersede all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. No terms or conditions in your purchase order, or other online or clickthrough terms provided by you, or any other order documentation provided by you will be incorporated into or form any part of these Terms, and all such terms or conditions will be null and void.
If you have any questions about these Terms or any other applicable terms, policies or agreements related thereto, please contact us at legal@thesandwichclub.com.
Last Updated: August 11, 2026
The Sandwich Club LLC owns and operates Dementia Planner, an online website and planning tool for people caring for someone with dementia or memory loss. In this Statement, we refer to these as our "DP Services".
The information that you and others entrust us with enhances our ability to provide more relevant and helpful DP Services. We take your trust in us seriously and are committed to providing you with information, products and services based on the information you have shared with us. We are committed to respecting your privacy when you visit our website or use our DP Services and being transparent about how we use the information you have entrusted to us.
This Statement describes how we obtain, use, and process your information. It informs you of the rights you have, how you can exercise them and how you can contact us. Please review this Statement carefully to learn about our practices with respect to information and privacy. By visiting our websites and related mobile applications, you acknowledge and confirm that you have read this Statement.
Dementia Planner shares an account system with The Sandwich Club. This Statement covers Dementia Planner; The Sandwich Club Privacy Policy covers The Sandwich Club community. Where you use both, both apply, each to its own product.
When you access or use our DP Services, we collect and process information from and about you to provide the DP Services in a more personalized and relevant way. Some information we collect passively (for example, with our servers, cookies or other similar tracking technologies). Some information we collect directly from different sources, including from you, affiliated entities, business partners, and other independent third-party sources. When you use our DP DP Services by "clicking-through" from a third-party website or when you visit third-party websites via our DP Services, those third-party websites may also share information with us about your use of their service. Any information that we receive from third-party websites may be combined with the information provided by you and processed as detailed in this Statement.
Information processed may include the following:
The nature of Dementia Planner means some of what you share — a diagnosis, symptoms, a description of a hard week — may reveal health information about you or about the person you care for. We treat this information with heightened care: we do not sell it, and we do not share it for targeted advertising; the free-text you write about your person is never sent to our analytics tools (our analytics receive only event-level usage data); and it is used to personalize the DP Services for you and for no other purpose, except as described in this Statement and the DP Terms (for example, to comply with law). By providing information about another person, you represent that you are that person's caregiver, family member or otherwise have the right to share it for the purpose of planning their care.
The Sandwich Club is not a healthcare provider, health plan or business associate of one, and the DP Services are not a medical record. Information you share with the DP Services is therefore not protected health information under HIPAA, and HIPAA's protections do not apply to it — what protects it is this Statement and the laws described below. For that reason, please share only what you need in order to plan care: the DP Services work fine without medical records, test results, or other clinical detail, and we ask that you not upload or paste them into the DP Services.
To the extent possible, we want to provide you with relevant content when you use our DP Services, and we may use information about you to do that in various ways, including to:
Some features of the DP Services use artificial intelligence to suggest tasks or plan updates. When you use them, the text you write (and relevant parts of your profile and plan) is sent to our AI service provider to generate the suggestion, over an encrypted connection, from our servers. Our AI provider processes this text to provide the feature and is not permitted to use it to train its models. Please do not include information in these features that you do not want processed this way — the features work fine without names or other identifying details.
Dementia Planner and The Sandwich Club use one shared account system. What this means for your information: your identity information (name, email, sign-in method) is shared across both products — it is one account; your Dementia Planner information (your onboarding answers, care plan and check-ins) is stored separately from The Sandwich Club community and is not published there; we share limited care-context information between the products so you don't have to repeat yourself — for example, who you care for; and signing out of one product signs you out of both.
In order to provide some of our DP Services and processing activities, we use third-party service providers, including web developers and software developers, and share information with these service providers and certain other third parties, including our group of companies and web developers, as set forth in more detail below. Please note, that while we seek to ensure that your private data's confidentiality and privacy are protected by such third parties, we do not control such third parties and are not responsible for their behavior.
We do not sell your personal information. We may also share aggregated or de-identified information that cannot reasonably be used to identify you — for example, usage statistics shared with our collaborators.
We also may share your information if we believe, in our sole discretion, that such disclosure is necessary:
You have options with respect to the processing and use of your information by us. You are able to access, update, change preferences regarding, or close your account, but please note that limiting information you share with us may affect the functionality of and your experience with the DP Services. Regarding your information preferences, you may have the opportunity do the following:
If you choose to log in to your account using a third party log-in (such as "log in with Google"), we may obtain personal information about you from such third party's authentication and social networking services ("SNS") to link your account with your third party account ("Third Party Account") by us either: (i) receiving your Third Party Account login information through the DP Services; or (ii) being allowed access to your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third Party Account. We may receive from such third parties the following types of Personal Information:
We may also receive any other information you authorize us to access by authorizing the SNS to provide such information.
Our website and platform contains links to other websites. If you choose to click on a third party link, you will be directed to that third party's website. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other websites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit. Some portions of our DP Services implement Google services, including Google API(s). Your use of information received from Google APIs is subject to Google's terms of use, which incorporates Google's Privacy Policy and Google API Services User Data Policy (including their limited use requirements).
Our DP Services are not intended for children, which we consider to be: (i) individuals that are 13 years of age or under, or the age of privacy consent in your jurisdiction; or (ii) when processing data on the basis of a contract, the age of legal capacity to enter into the agreement.
We will only collect or process information belonging to children under very limited circumstances. We might need to collect personal information belonging to children as part of our DP Services if, for example, the personal information is required as part of a caregiving-related question, recourse, product or service. We will only collect personal information belonging to children if it is provided by and with consent of a parent or guardian. If we become aware that we have processed the personal information of a child without the valid consent of a parent or guardian, we will delete the personal information. By providing personal information concerning a child, you are representing that you are a parent or guardian of that child and have the legal capacity to consent to our processing and use of that information.
We offer our DP Services to users located in many different jurisdictions. If we transfer your information to other countries, we will use and protect that information as described in this Statement and in accordance with applicable law.
We have implemented appropriate administrative, technical, and physical security procedures to help protect your information. We only authorize specific personnel to access personal information and they may do so only for permitted business functions. To the extent possible, we use encryption when transmitting your information between your system and ours, and between our system and those of the parties with whom we share information. We may also employ firewalls and intrusion detection systems to help prevent unauthorized access to your information. However, we cannot guarantee the security of information from unauthorized entry or use, hardware or software failure, or other circumstances outside of our control.
We will retain copies of your information for as long as you maintain your account or as necessary in connection with the purposes set out in this Statement, unless applicable law requires a longer retention period. In addition, we may retain your information for the duration of any period necessary to establish, exercise, or defend any legal rights.
Some information you provide may be "consumer health data" under state laws such as the Washington My Health My Data Act. Where those laws apply, you have rights to access, delete and withdraw consent to the collection and sharing of consumer health data, and we collect and share such data only as needed to provide the DP Services you have requested or with your consent. To exercise these rights, contact legal@thesandwichclub.com.
We may update this Statement in the future. If we believe any changes are material, we will strive to let you know by doing one or more of the following: sending you a communication about the changes, placing a notice on the website and/or posting an updated Statement on the website. We will note at the top of this Statement when it was most recently updated. We encourage you to check back from time to time to review the most current version and to periodically review this Statement for the latest information on our privacy practices.
If you have a data privacy request, such as a request to delete or access your data, please contact legal@thesandwichclub.com. For general data privacy inquiries or questions concerning our Privacy Statement, please contact legal@thesandwichclub.com.
Regardless of where our servers are located, your personal data may be processed by us in the United States, where data protection and privacy regulations may or may not be to the same level of protection as in other parts of the world. BY VISITING THE SITE AND USING THE SERVICE, YOU UNEQUIVOCALLY AND UNAMBIGUOUSLY CONSENT TO THE COLLECTION AND PROCESSING IN THE UNITED STATES OF AMERICA OF ANY INFORMATION COLLECTED OR OBTAINED BY US THROUGH VOLUNTARY SUBMISSIONS, AND THAT THE LAW OF THE UNITED STATES OF AMERICA GOVERNS ANY SUCH COLLECTION AND PROCESSING.
If you are an individual and reside in the United Kingdom, the European Union, Switzerland, or elsewhere in the European Economic Area (collectively, and for the purposes of this Privacy Statement, the "EEA"), then the General Data Protection Regulation ("GDPR") shall apply to our practices regarding your "Personal Data" and you are considered a "Data Subject" as those terms are defined by the GDPR. For the purposes of the GDPR, we may act as both a data "Controller" and a data "Processor." Similarly, if you are an individual and reside in California, the California Consumer Privacy Act ("CCPA") shall apply to our practice regarding your "personal information", and you are a "consumer", with certain rights in your personal information and we are a "third party", as those terms are defined in the CCPA. Personal Data, together with personal information, and all similar information shall be "Personal Information" for the purposes of this Privacy Statement. We will take commercially reasonable steps to maintain compliance with GDPR (including, without limitation, ensuring that all data processing agreements to which we are a party as subject to the appropriate Standard Contractual Clauses) and CCPA requirements.
A. If you currently reside in the EEA, the GDPR applies to your personal information. The GDPR requires that we have a legal basis to process your information and we will process such information under one or more of the following legal bases:
B. Under the GDPR, as a Data Subject you have certain rights. They are:
To the extent that the California Consumer Privacy Act ("CCPA") applies to our practices with respect to personal information and you currently reside in California, the CCPA provides California consumers with certain rights.
A. Consumers Rights Under the CCPA
California consumers have the right under the CCPA to request that we disclose personal information we have collected about them in the previous 12 months including, but not limited to, the categories of information collected by us, the source(s) of such information by category, and the purpose for collecting such information. In the previous 12 months, we have collected the following categories of personal information about consumers:
We collect personal information in the above categories only from you for the purposes described in this Statement, and as required to comply with applicable law.
As a California consumer, you also have the right to request that we tell you which of your personal information we have disclosed for a business purpose, or sold, in the previous 12 months. With respect to personal information being disclosed for a business purpose, the consumer shall receive the categories of information disclosed and the types of entities they have been disclosed to. This right may not be exercised more than twice in a 12-month period. For personal information being sold, this includes the categories of information being sold and the categories of third parties to whom it is being sold. In the past 12 months, we have disclosed personal information falling under the following categories of personal information:
We disclose personal information in the preceding categories to the consumers themselves, to third parties as the consumer may direct, service providers, third parties that we have a business relationship with, potential/actual successors in interest, and government/law enforcement agencies for either the purpose it was provided/provision of the DP Services, to comply with applicable law, or as otherwise described above in this Statement.
IN THE PAST 12 MONTHS WE HAVE NOT SOLD, AND DURING THE PERIOD OF TIME WHICH THIS STATEMENT IS POSTED WE SHALL NOT SELL, THE PERSONAL INFORMATION OF ANY CONSUMER, INCLUDING MINORS UNDER THE AGE OF 16.
Under the CCPA, California consumers have the following rights:
The full scope of these rights is set forth under the CCPA and court decisions and regulations interpreting them and may be limited in certain circumstances. For example, the right to deletion may be limited in situations where, for example, only, the data for which deletion is requested is necessary to be maintained for us to comply with applicable laws.
B. How Do you Exercise your rights under the CCPA?
Because we offer the DP Services exclusively online, you may submit your requests to exercise your rights under the CCPA by emailing us at legal@thesandwichclub.com with "CCPA Request" in the subject line. When submitting a request via email, please indicate which CCPA right you wish to exercise and provide sufficient information to allow us to locate your file.
We will acknowledge receipt of your request within 10 business days of receiving it and will use commercially reasonable efforts to respond within 45 calendar days of receipt of your request, and in no event will our response come more than 90 days after receiving your request. If we are unable to provide our response within the first 45-day window, we shall notify you as soon as we become aware of the possible delay and provide an explanation of why additional time is needed to respond.
Before we respond to any CCPA based requests relating to your personal information, we will take steps to reasonably verify the identity of the person making the request ("Requestor") to make sure it's you, or your authorized agent. We do this to avoid disclosing your information to third parties and bad actors, not to inconvenience you in any way. To do this, we will ask the Requestor to confirm at least two pieces of information that we have in our files. As the sensitivity of the information being requested goes up, we will ask the Requestor to confirm more pieces of information. For requests to delete information, after verification, we will confirm your desire to delete one final time before actually deleting the information. If the identity of the Requestor cannot be reasonably verified, then in order to protect you, we shall not disclose the personal information requested.
This Multi-State Privacy Statement is provided pursuant to applicable state laws and applies to Virginia, Connecticut, and Colorado residents, and supplements our overall Statement with additional disclosures and rights.
If you are a resident of Virginia, Connecticut, or Colorado you may take advantage of the following rights in accordance with applicable law:
To take advantage of any of these rights, please contact us here legal@thesandwichclub.com. Note that Connecticut and Colorado residents may designate an authorized agent to request on their behalf that we stop selling or processing their personal information for targeted advertising purposes. We will take reasonable steps to authenticate your identity prior to responding to your requests. The authentication process will vary depending on the sensitivity of the personal information and whether you have an account with us. We will use commercially reasonable efforts to authenticate the identity of authorized agents and their authority to submit requests on your behalf.
We may deny certain requests, or fulfil a request only in part, based on our legal rights and obligations.
If you have any questions about this Statement or any other applicable terms, policies or agreements related thereto, please contact us at legal@thesandwichclub.com.